Contact Us
Need help, have questions, or want to connect with the Azox Network community? We're here to assist you! Choose the best way to reach us based on your needs.
Discord Server
Join our active Discord community for real-time support, discussions, and updates!
Discord Server: https://discord.gg/WvVmQYT4cb
What you'll find on Discord:
- #general-chat - Community discussions and casual conversation
- #support - Get help from staff and experienced players
- #announcements - Important server updates and news
- #events - Tournament announcements and event coordination
- #trading - Buy, sell, and trade with other players
- #faction-recruitment - Find or advertise faction opportunities
- #bug-reports - Report issues and technical problems
- #suggestions - Share your ideas for server improvements
Discord Benefits:
- Instant Support - Get help from staff and community members
- Real-time Updates - Server status, maintenance notifications, and breaking news
- Community Events - Participate in Discord-exclusive events and giveaways
- Voice Channels - Coordinate with faction members and friends
- Bot Integration - Server stats, player lookups, and useful commands
Email Support
For formal inquiries, account issues, or detailed support requests, contact us via email.
Support Email: support@azox.net
When to use email:
- Account Issues - Login problems, password resets, account recovery
- Ban Appeals - Formal appeals with evidence and explanations
- Technical Problems - Detailed bug reports with screenshots/logs
- Business Inquiries - Partnership opportunities, sponsorships
- Privacy Concerns - Data requests, account deletion, privacy issues
- Billing Questions - Donation receipts, payment issues
Email Response Times:
- General Support: 24-48 hours
- Urgent Issues: 12-24 hours
- Ban Appeals: 3-5 business days
- Business Inquiries: 1-2 business days
Staff Team
Our dedicated staff team is here to help ensure a fair and enjoyable experience for all players.
Staff Roles:
- Administrators - Server management and major decisions
- Moderators - Rule enforcement and community management
- Support Team - Player assistance and technical help
- Event Coordinators - Tournament organization and special events
How to Contact Staff:
1. Discord - Use @Staff mention or create a support ticket
2. In-Game - Use /staff command or message staff members directly
3. Email - For formal issues requiring documentation
Community Guidelines
When contacting us, please:
Be Respectful
- Use polite and professional language
- Respect staff time and decisions
- Follow community guidelines in all interactions
Be Specific
- Provide detailed descriptions of issues
- Include relevant screenshots or evidence
- Mention your in-game username and relevant details
Be Patient
- Allow appropriate response time based on contact method
- Avoid spamming multiple channels with the same request
- Understand that complex issues may take time to resolve
Frequently Asked Questions
How do I report a player?
Use the /report <player> <reason> command in-game or contact staff on Discord with evidence.
How do I appeal a ban?
Send a detailed email to support@azox.net with your username, ban reason, and explanation.
How do I join the Discord server?
Click the invite link: https://discord.gg/WvVmQYT4cb or ask for an invite in-game.
How do I reset my password?
Contact support@azox.net with your username and registered email address.
How do I report a bug?
Use the #bug-reports channel on Discord or email support@azox.net with detailed information.
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We're here to help! Don't hesitate to reach out through Discord or email. Our community and staff are committed to making your Azox Network experience the best it can be.
Last Updated: November 26, 2025